Refund policy
At Sirine, customer satisfaction is our priority. We take great care in preparing and shipping every order. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a refund.
Non-Returnable Items
Certain products cannot be returned, including:
Personalized or custom-made items.
Perishable food products.
Items marked as final sale.
Gift cards.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide the best solution.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider or financial institution.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you need an exchange, please contact our support team with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item received from Sirine.
Order Cancellations
Orders may be canceled only before they have been processed and shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Email: hammoud.halima@sirine.net
We are committed to providing excellent customer service and will do our best to resolve your request as quickly as possible.