Terms of service
Welcome to Sirine. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our services or placing an order.
Acceptance of Terms
By visiting our website, browsing our products, or making a purchase, you agree to comply with these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these terms, please do not use our website.
Products and Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However, we cannot guarantee that all information is completely error-free. Product availability may change without prior notice, and we reserve the right to discontinue or modify any product at any time.
Because many of our products are handmade, slight variations in color, size, texture, or finish are natural and should not be considered defects. These unique characteristics are part of the authenticity and craftsmanship of each item.
Pricing
All prices displayed on our website are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been placed. If a pricing error affects your order, we will contact you before processing it.
Orders
Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for reasons including product availability, suspected fraud, pricing errors, or payment issues.
Payments
Payments are processed securely through trusted third-party payment providers. Sirine does not store your complete payment card information. By submitting payment details, you confirm that you are authorized to use the selected payment method.
Shipping
Shipping times provided on our website are estimates only and may vary depending on your location, customs procedures, carrier delays, or other circumstances beyond our control. While we work to ensure timely delivery, we cannot guarantee specific delivery dates.
Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. Please review that policy before requesting a return or refund.
Intellectual Property
All content available on the Sirine website, including text, images, logos, graphics, product descriptions, and website design, is the property of Sirine or its content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written permission.
User Conduct
By using our website, you agree not to:
Violate any applicable laws or regulations.
Use the website for fraudulent or unlawful purposes.
Attempt to interfere with the security or operation of the website.
Upload malicious software or harmful code.
Infringe upon the intellectual property rights of Sirine or others.
Limitation of Liability
To the maximum extent permitted by law, Sirine shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time. Any changes will become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Sirine
Email: hammoud.halima@sirine.net
Thank you for choosing Sirine. We appreciate your trust and look forward to providing you with authentic Moroccan handmade products and excellent customer service.