Shipping policy
At Sirine, we are committed to delivering your handmade Moroccan products safely and efficiently. Please read our shipping policy to understand how we process and deliver your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information, when available.
Shipping Times
Estimated delivery times may vary depending on your destination:
United States: 5–12 business days
Canada: 6–14 business days
Europe: 4–10 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the items in your order. From time to time, Sirine may offer free shipping promotions on eligible orders.
Order Tracking
When your order is shipped, you will receive a shipping confirmation email containing tracking information, if available. Tracking updates may take up to 48 hours to appear after your package has been dispatched.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Shipping Delays
While we work hard to deliver every order on time, shipping delays may occasionally occur due to:
Customs inspections
Severe weather conditions
Carrier delays
Public holidays
High shipping volumes
Other circumstances beyond our control
We appreciate your patience if unexpected delays occur.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase. Sirine is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us as soon as possible. Include your order number and, if applicable, photos of the damaged package or product so we can investigate the issue and provide appropriate assistance.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Sirine
Email: hammoud.halima@sirine.net
Thank you for shopping with Sirine. We are proud to bring authentic Moroccan handmade craftsmanship to customers around the world.